Support

A person reads every message.

Email [email protected]. We answer within one business day, and usually much faster.

If your checkout is broken right now, say so in the subject line and we will jump the queue.

Before you write

These are the things we ask about most often, so including them speeds everything up:

• Your store domain.
• Which flow is affected, if you have more than one.
• The time of the alert, or the time you noticed the problem.

Common questions

I got an alert but my checkout looks fine

Open the screenshot attached to the alert. It shows the page exactly as our browser saw it. Intermittent failures often affect only some carts, regions or devices. Send us the alert and we will tell you what we saw.

I want to monitor something other than checkout

We can watch any flow a customer can walk. Describe it in an email and we will set it up for you.

I want to cancel

Uninstall the app, or email us and we will handle it. No retention call, no form.